Position Summary

Serves as the first point of contact for clients, creating a welcoming and professional environment. This role is responsible for managing front desk operations, answering phones, scheduling appointments, client check in and check out, linen processing, supporting the overall flow of the Massage Clinic and client experience, along with invoice processing and filing, completing deposits and billing reports and maintaining client accounts. 

Essential Duties and Responsibilities

General Duties:

·         Maintain professional behavior and appearance at all times.

·         Welcome all clients into clinic.

·         Schedules clients in concert with client preferences and clinic policy

·         Check in clients, verify demographic information is on file and up to date eg; Health History, Tribal ID, Marriage Certificate, Birth Certificate, ID and uploads all documents into EHR. ·         Inventories, stocks and organizes lobby

·         Helps to maintain a clean environment in the massage clinic.

·         Adhere to all Stillaguamish Tribe of Indians policy and procedures.

·         Follow HIPAA standards and maintain strict confidentiality of client information.

·         Answers and routes incoming calls on the clinics phone line.

·         Takes accurate and complete messages as needed.

·         Coverage and support to the reception area.

·         Collects payments as appropriate.

·         Completes and maintains daily account of the cash till and reports any variation to supervisor immediately.

·         Prepares deposit.

·         Uploads and tracks invoices.

·         Processes linens used in clinic

·         Completes end of month reporting as directed by supervisor.

·         Performs closing duties for the clinic: closing front office for the evening, check towel cabbies and stone warmers are off, locking doors and windows, setting the alarm

·         All other duties as assigned by supervisor

Position Qualifications

·         High School diploma or GED.

·         At least one year of relevant experience requiring accuracy and attention to detail.

·         Typing speed of at least 45wpm with no errors.

·         Ability to pass criminal background check and pre-employment drug screening.

Washington State Driver’s License and ability to be approved by the Tribal insurance to drive Tribal vehicles.

Required Knowledge, Skills and Abilities

·         Must be organized, personable and capable of multitasking while maintaining a calm and friendly demeanor.

·         Must have the ability to operate general office equipment.

·         Must be have working knowledge of accounting processes and Electronic Health Record.

·         Must know the importance of self-care.

Good command of computerized word processing programs.

Hours of Operation

M-F 8-6

$25.40 - 27.54/hour

Full Time Employees are eligible for: 

• Medical, Dental, Vision available on 1st of month after hire date - choose either a PPO or HDHP with a Health Savings Account.
• Paid Time Off (PTO) earned to plan for future paid days off from work.
• Parental Leave
• 401(k) retirement with generous company match.
• Holiday Bank hours
• Discounts at 210 Cannabis Co and Angel of the Winds Casino Resort plus 20 cents off per gallon at Angel of the Winds Fuel.