Do you have 2+ years of personnel management experience in a supervisory role?

Do you have a passion for cannabis?

Then apply for our Supervisor position at 210 Cannabis Co!

***Cannabis retail experience required.***

Position: Supervisor

Wage: $26.89* per hour, Full Time (*wage effective 3/1/2025)

Location: 210 Cannabis Co (a non i502 cannabis retail dispensary in Arlington, WA)

Position Summary: This position is responsible for supervising the Budtender team and merchandising. This role will be required to maintain a positive environment, motivate the staff, support staff during difficult customer interactions and ensure all customer service expectations are upheld.

At 210 Cannabis Co, you will find supportive leadership, a committed staff and an engaging work culture that emphasizes employee development and recognition, teamwork, safety, customer service and fun. As a Supervisor, some of your job perks will include:

• Health, Dental, Vision insurance benefits are available on the 1st of month after hire date
• Paid Time Off (PTO) hours to plan for future paid days away from work
• Generous employee discount at 210 Cannabis Co (non i502 cannabis retail dispensary)
• 20 cents off per gallon at both River Rock Tobacco & Fuel locations and Angel of the Winds Fuel
• Eight double-pay holidays
• Eight-hour shifts
• Paid Lunch Breaks
• Discounts at Angel of the Winds Casino Resort and 210 Cannabis Co
• Employee Assistance Program

Position Qualifications

• A minimum of two to four years’ of experience in personnel management, including hiring and supervision
• A minimum of two years experience in sales and knowledge of cannabis products required.
• Stillaguamish Tribe of Indians is a drug free workplace. All employees are subject to a pre-employment drug screen (pre-employment drug screen does not include THC).
• Must successfully pass a background check. 

Essential Duties and Responsibilities

•  Support the sales team with dispensary In-Store promotions, staff trainings, special events, and promotions. Aid in the development of dispensary staff incentives, contests and in-store promotions.
• Coordinate objectives with marketing and sales departments.
• Ensure merchandising and brand placement to company standards.
• Identify brand-building areas to include increased product/brand placements (monthly goal assigned monthly/quarterly).
• Evaluate customer objectives and provide solutions to generate additional sales.
• Ensures compliance for age restricted sales, purchase limits, acceptable forms of IDs, and ID protocol.  Assure that all Budtenders and Leads comply with regulations.
• Oversee the organization of breaks and lunch periods to accommodate customer flow and operations.
• Authorize and ensure validity of customer returns, exchanges, and voids.
• Assist in communicating all information to staff regarding special promotions and sale items, and policy changes.
• Oversee compliance of staff with established policies and standards, such as safekeeping of funds and property, personnel practices, security, sales and record-keeping procedures.
• Properly communicate with other Supervisors, and management according to standards.
• Communicate with team using provided communication tools. Maintain confidentiality of conversations.
• Ensures that each customer receives outstanding customer service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.
• Assist Budtender and Leads with difficult interactions, assume the role of de-escalation, and assist in any customer retention or severance conversations.
• Assist in the process of determining the outcome of Disciplinary actions through proper documentation and incident reports,  as well as any counseling/disciplinary action that may be required as a result.
• Assist in the process of procedure corrections and implementation.
• Be available to work evenings and weekends as needed.
• Assume Budtender responsibilities as needed.
• Performs all other duties assigned by management.

Supervisory Responsibilities
Supervisory responsibilities include directing budtenders of the cannabis dispensary, overseeing customer interactions, and offering support. Contribute to the overall success of the company.

Required Knowledge, Skills and Abilities

• Proven skills in business and financial management.
• Demonstrated ability to work proactively diverse and inclusive organization.
• Excellent, proven interpersonal, verbal and written communication skills.
• Effective problem solving and mediation skills.
• Demonstrated ability to share skills and knowledge with others.
• Proficiency with office computer equipment and software.
• Demonstrated ability to multi task and work in a fast-paced setting.
• Proven ability to cope with conflict, stress and crisis situations.
• Ability to operate computer equipment and/or customize software.
• Must have decision-making and reasoning skills.
• Must be a team player and demonstrate reliability.  
• Knowledge of modern office practices.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

• Frequently involves standing at stationary customer services windows.  
• Occasionally lift and/or move up to 60 pounds.
• Constantly requires the ability to give and receive detailed information through verbal communication.
• Constantly requires verbally expressing or exchanging ideas of important instructions accurately, loudly, or quickly.
• Constantly requires working with fingers rather than the whole hand or arm.
• Constantly requires repetitive movement of the wrists, hands and/or fingers.
• Often requires walking or moving about to accomplish tasks.
• Occasionally requires standing and/or sitting for sustained periods of time.
• Occasionally requires raising objects from a lower to a higher position or moving objects horizontally.
• Occasionally requires stooping which entails the use of the lower extremities and back muscles.  Infrequently requires crouching.