stuləgʷábš (People of the River)

Many centuries ago, long before forests and grasslands were replaced with asphalt, our ancestors celebrated the journey of life and lived from the resources this land provides. As their children played and learned about nature, the adults would hunt, fish, and handcraft items for daily survival. Festively, they would periodically gather to celebrate and give thanks for all they had. We, their descendants, the Stillaguamish people reverently celebrate the rich culture and history that was and still is, ours.

Position Summary

 Responsible for facilitating and overseeing Wellness program, supervising daily operations, ensuring compliance with applicable regulations, providing direct supervision of non-clinical support personnel to provide the best health services.

Essential Duties and Responsibilities

·         Oversight of day-to-day operations

·         Design and implement business strategies to help clinic meet community goals

·         Responsible for coordinating community outreach, presentations and Tribal newsletter submissions

·         Responsible for assigning duties to administrative/non-clinic personnel with follow up of completed projects and tasks

·         Recruit, hire and coordinate the training of administrative/non-clinical personnel

·         Develop protocols and procedures to improve care and staff productivity

·         Monitor the overall performance and time keeping for administrative support staff.

·         Act as a liaison between patients, their families and personnel

·         Plan and manage the clinic's budget and  time clock approval for payroll

·         Perform annual employee reviews and provide constructive feedback to help meet goals

·         Ensure that all policies and procedures function in accordance with applicable state and federal laws

·         Work with Medical Director to identify and address  issues and seek solutions for the program that will enhance the internal operations of the department based upon established policy and procedures

·         Approval of all bills/ invoices through EZCM or other formats

·         Maintain financial records

·         Oversee and the approval and delegation of health and clinic related grant funds

·         Oversee Electronic medical billing and collections

·         Oversee and approve supply needs and purchases

·         Oversee the maintenance of complete and accurate files on each client through file audits and store files in a locked file cabinet or on an electronic device provided, to insure confidentiality

·         Answer phones, schedule appointments, collect payment and bill for services as needed

·         Maintain professional behavior and appearance

·         Maintain strict confidentiality of patient and employee information

·         Adhere to all Stillaguamish Tribe of Indians policy and procedures

·         Work closely in collaboration with leaders of identified departments with the Tribe who work closely with Members in an effort to provide the highest quality care and meet the unique needs of the Stillaguamish Community

·         Attend appropriate conferences, workshops and meetings as appointed delegate and/or as directed by the Medical Director.

·         Manage outside vendor relationships based on ongoing assessment of program needs and making necessary adjustments to services provided by outside agencies.

·         Quarterly/annual reporting to IHS with clinic data to ensure compliant

·         Other duties as assigned by supervisor

Supervisory Responsibilities

Supervises the Wellness Clinic administrative support staff.  Responsible for interviewing and selection, attendance approval, performance reviews, and addressing any disciplinary issues.

Office manager will serve as back up to the Medical Director for administrative duties (eg….time clock approvals and/or other administrative duties) on an as needed basis for clinical support staff, however does not provide clinical guidance.

Required Knowledge, Skills and Abilities

·         Exceptional written and verbal communication skills

·         Analytical thinking skills and abilities to exercise sound judgement when making decisions

·         Must be customer service oriented and prepared to liaise with patients, their families and other care providers

·         Extremely organized and detail oriented

·         Ability to delegate tasks as needed

·         Ability to spend long periods sitting at a desk

·         Good command of computerized programs

·         Ability to operate general office equipment

$83,000/yearly salary

  Full Time Employees are eligible for: 

• Medical, Dental, Vision available on 1st of month after hire date - choose either a PPO or HDHP with a Health Savings Account.
• Paid Time Off (PTO) earned to plan for future paid days off from work.
• Parental Leave
• 401(k) retirement with generous company match.
• Holiday Bank hours
• Discounts at 210 Cannabis Co and Angel of the Winds Casino Resort plus 20 cents off per gallon at Angel of the Winds Fuel.